Privacy & policy

Privacy Policy

Dairy on Demand Foodstuff Trading LLC — Effective Date: 15-09-2025
Website: www.dairyondemandretail.com

1. Introduction

At Dairy on Demand Retail, your privacy and data security are very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile services, or place an order with us.

We comply with the applicable laws of the United Arab Emirates, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and the guidelines issued by relevant government authorities such as the UAE Central Bank for payment processing.

2. Information We Collect

We may collect the following types of information:

Personal Identification Details: Name, phone number, email address, delivery address.
Payment Information: Credit/debit card details, wallet information (processed via secure payment gateway; we do not store card data).
Account Information: Login credentials (if you create an account).
Transaction Data: Purchase history, invoices, delivery notes.
Technical Data: Device information, IP address, cookies, browsing history on our website.

3. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders.
To manage payments, refunds, and fraud prevention.
To provide customer service and respond to inquiries.
To send updates, promotions, and offers (only if you opt-in).
To improve our website and user experience.
To comply with UAE laws, including accounting, VAT, and Central Bank payment regulations.

4. Sharing of Information

We will not sell, rent, or trade your personal information. However, we may share information with:

Payment processors & banks (for secure transactions, in compliance with UAE Central Bank laws).
Delivery & logistics partners (to fulfill your orders).
Government authorities/regulators (if legally required, e.g., Dubai Municipality, UAE Central Bank, FTA for VAT compliance).
IT service providers (website hosting, FoodWatch integrations, etc.).

5. Data Retention

We retain personal data only as long as necessary for business and legal purposes. Financial transaction records are kept as per UAE Federal Tax Authority and Commercial Companies Law requirements. You may request deletion of your account and personal data, except where retention is legally required.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

Improve user experience.
Store preferences.
Monitor website traffic and analytics.

You may manage cookies via your browser settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

SSL encryption for website and payment transactions.
PCI-DSS compliant payment gateway.
Restricted access to personal data within our company.

8. Your Rights

Under UAE Data Protection Law, you have the right to:

Access your personal data.
Request correction of inaccurate information.
Withdraw consent for marketing communications.
Request deletion of your personal data (subject to legal obligations).

Requests may be submitted via email at contact@dairyondemandretail.com.

9. Third-Party Links

Our website may contain links to third-party platforms (e.g., payment processors, delivery tracking). We are not responsible for their privacy practices, and encourage you to review their policies.

10. Updates to Privacy Policy

We may update this Privacy Policy from time to time to comply with UAE laws and best practices. The updated version will be published on our website with the “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy or your data, you can contact us at:

Dairy on Demand Foodstuff Trading LLC
Email: contact@dairyondemandretail.com
Phone: 052-1524433
Address: Azizi Plaza, Shop 8, Al Furjan, Dubai, UAE.

Effective Date: 15-09-2025

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